Ricotta Spinach
The Hop House

The Hop House

2749 Noblestown Rd, Pittsburgh, United States Of America

Bars • Grill • Venues • Casual


"I actually can 't believe the horrible experience I just had at this place. It was my first time going and most definitely my last. I was with a group of 11 people when we arrived there were only two other people in the restaurant, so they were clearly not busy. The waiter JEFF seemed to have some extreme difficulty writing down our orders. He came back a couple times saying they were out of things and asking to clarify a couple of our orders. It took a very long time to get our drinks. After putting down a draught beer for one of my friends Jeff said that might taste weird, we get a lot of complaints that the taps are flat and warm. I meant to tell you when you ordered but didn 't. Lo behold, the beer definitely had a weird taste. So...thanks for that, Jeff. Drinks trickled in throughout our stay, but we often had to ask for things at least twice. Jeff came back at some point and said i wrote down that someone ordered chicken fries but we don 't sell that so we had to go around AGAIN to give him our orders. OBVIOUSLY NO ONE ORDERED CHICKEN FRIES. It took over an hour for food to start trickling in. Two people in my party never even received their meals. Others had sides missing. Whole thing was a mess. I should note that the entire night Jeff Kent 's saying I 'm doing my best. You clearly weren 't, Jeff. We finally ask for our checks and a ridiculous amount of time passed before a couple people went in asking what 's going on. A girl appeared to be handling the checks and said they 'd be out in a couple of minutes. More more time passes so I finally went in asking what was going on. This girl was also clearly having difficulty because it appears Jeff didn 't write anything down properly. I said that we were all going to leave soon and Jeff said you are NOT leaving without paying, that is stealing! And I said you didn 't even bring half our food out. Jeff literally went from 0 to 100 and pointed at me yelling You are a f piece of trash! You 're the most disgusting person I 've ever met! You are trash! Jeff, not sure if you could hear or see yourself, but I certainly wasn 't the piece of trash in this scenario. The manager on duty (bartender) was called over. She said she told Jeff to leave for the night. I said that I would hope he 'd be fired for talking to me like that but she said she doesn 't have that power because she 's not actually a manager. So that was helpful. No one offered to comp us for anything, the manager /bartender did not apologize. The girl helping with the checks wasn 't even working apparently, she just happened to stop in. She did not offer to comp us so I told her I would not be paying for anything I got. I 've never been treated like this anywhere ever. Based on most other reviews, this place is a disaster and shouldn 't be in operation. At the very least I hope they fire Jeff and he considers another occupation because he clearly is not a waiter. P.S. the food I did get was horrible. A medium hamburger should not be hard as a hockey puck."