"When I opened my food, I realized that my pastrami sandwich was completely devoid of meat! I couldn’t believe it. I had specifically ordered a sandwich with pastrami, lettuce, tomato, and some basic toppings, but they had only included the fixings without the main ingredient.
I called the restaurant and spoke with Jason, who identified himself as the manager. When I explained the issue, his first response was to tell me to contact DoorDash, as if it were their fault for the mix-up. I calmly explained that this was clearly a restaurant mistake and not related to the delivery service. He then offered for me to come in either today or tomorrow to get a replacement sandwich.
I had to inform him that this was frustrating because I paid for the delivery service to avoid leaving the house in the first place. Now I was being asked to drive to the restaurant to fix their mistake. At no point did Jason acknowledge the inconvenience this caused me or offer a reasonable solution, such as a refund or an apology. Instead, he came off as immature and defensive.
It’s disappointing to see this kind of service, especially from someone in a management position. Overall, I hope someone with more experience can help guide him in dealing with customer service effectively."
