"I had been a customer for several years and the food and service were worth the money, until now. The drivers were friendly and courteous which was appreciated during Covid-19 height. The food is now awful, I ask for extra lettuce and barely see lettuce, pizza used to be tasty but it’s flat out tasteless. Management has changed hands several times in the past few years, but lately I haven’t been able to get a return call. “Dave” promised me a refund or fresh bacon double-cheeseburger, but when I called for it he was no longer an employee and no one offered to honor my refund. My name is known at Back Street but loyalty doesn’t seem to hold weight there any longer. I am done with them and will never order from them again."
