"They misplaced our meal tickets, and we waited an unacceptable hour and a half. We only received an appetizer, and then they informed us it would take an additional 20 minutes for our main course. While they attempted to make it up to us, we determined that waiting for an hour and 50 minutes was utterly unreasonable. On a positive note, our server, Kyle, was engaging, attentive, and apologetic."
