"Whenever I order a sandwich, it arrives cracked in half with fillings spilling out. The meatballs are often cold in the center and fall out because the sandwiches aren’t sealed properly. Additionally, the bread quality is poor; it seems pre-made, which leads to a crusty and cracked texture. A coworker ordered a veggie sandwich and found that the vegetables were frozen solid inside.
The staff also struggles with properly wrapping items. They roll wraps similarly to how one might fold a taco, which leads to breakage along the sides. From my experience in a restaurant specializing in wraps, I know that the tortilla should be rolled around the filling more securely.
Today, I noticed some cookies at the register, only to discover they were burnt to a crisp on the bottom. After taking a bite, I realized they were completely charred, making them a waste of money. When I asked how recent they were baked, a staff member told me they had been made three days ago! I also inquired about the muffins, which looked hard and crushed, and received a vague response that indicated uncertainty about their freshness.
One redeeming quality of this restaurant is its pricing; the sandwiches are quite affordable, which is why I’ve continued to return, hopeful for improvement, and because of its convenient location near my workplace.
Ultimately, the problems seem to stem from management and staff training. While the employees are fantastic and hardworking, it's disheartening to see what used to be a Subway turned into a subpar imitation. I genuinely believe that with better training in sandwich and wrap preparation, as well as improvements in the quality of the bread, wraps, cookies, and equipment, this place could thrive. I truly care about this restaurant and would love to see it succeed so that I can update my review and recommend it to others looking for high-quality, affordable meals in the city and near their workplaces."
