"Unfortunately this Spa has gone down hill!! Dirty towels strewn about everywhere (in all spaces).The place is dirty, the jacuzzi temperatures are never checked. The fireplace in the ladies lounge was off. They don 't offer any morning pastries like they used to in the tea room. There is no coffee in the ladies lounge, water only and tea bags. The heat bulb was out in one of the showers. The shower rooms overall were not clean. The salad bar was empty at 1:00. There was little, to no snow in the snow room. The ladies lounge was filled with gaggles of women screaming, using phones, chattering on loudly!! This is supposed to be a spa experience. This is the furthest from a relaxing experience. In the ladies lounge, all you hear is SCREAMING!! Pool jazzercise class, is not relaxing, why would you allow that in what is supposed to be a tranquil atmosphere? Why don 't you have as part of your attendants tour, a script that the attendants follow to inform the guests: Please keep your voices to a whisper and respect other guests? Please do not use your phone, except in the main lobby? Common sense if you 're attempting to provide a relaxed spa environment, which this is NOT! Please clean up after yourselves, there were dirty towels EVERYWHERE!"
