"DO NOT OFFER CURBSIDE SERVICE IF YOU ARE GOING TO MAKE CUSTOMERS WAIT IN THEIR VEHICLE FOR 50 MINUTES TO BRING IT OUT! While it may seem that everyone has gotten to go back to living a normal life, there are still families out there that are tasked with caring for sick, immunocompromised, loved ones and still must take extreme caution with ALL pathogens. Those are the families who are still relying curbside service if they want to enjoy food from a restaurant. Don 't makethem wait 50 MINUTES and call 50 TIMES, because your line is always busy!!! Disclaimer: I have a special-needs, severely immunocompromised, toddler. This experience was too horrible to just let slide. We ordered online at around 4:30 andselected 5:30 as our desired pick-up time. We even pre-paid a tip. I got there at 5:40 and had to call four times to get through. The person who answered kind of laughed when I gave the name for my order, then hesitated like something waswrong, and then told me she 'll get it together and have it out to me Soon . When I inquired what Soon meant she just said she would have it out as soon as possible. 20 minutes later I start calling again but my calls never go through asthe phone line was always busy. I had to redial the number 46 times over the next 28 minutes to finally get through to ask if they forgot about me, to which they told me they would be right out. Almost five minutes later they brought outmy order a little after 6:30, AN HOUR LATE! I just wanted to run inside and get our order, but I can 't because I have to take extreme care not to bring home pathogens that could make our toddler ill, and with the high case count of Covidat the moment, that means I can?t even take the smallest of chances. I finally had to call my mother-in-law and ask her to drive over to get our food. She showed up right as our food finally came out. To make matters worse, she wentinside to talk to management about this experience and they reassured her they would r"
