"When the waitress finally took our orders, we expected to be served soon. But then we waited. And waited. It turned into a situation where I wondered if the kitchen was short-staffed—what was going on? After 45 minutes without food, my wife decided to confront the waitress, who had seemingly disappeared since delivering our drinks.
The waitress returned after a minute and informed us that our food would be out soon. Yet, it was clear that she had just gone off to do who knows what, especially with so few customers in the restaurant and plenty of staff hanging around idly. My wife, noticing my empty iced tea glass while I was still hungry, commented, "I bet she doesn't even have our order." I had to agree.
Sure enough, 15 minutes later, no food in sight and a large party of about eight people, who arrived 20 minutes after us, was already being served. That was the last straw, so we decided to leave. My wife hurried to the waitress to let her know we were leaving and asked to speak to the manager.
The manager came out, was very apologetic, and offered to comp our meal. While that was a nice gesture, it felt like the absolute least they could do. If the waitress had addressed our concerns promptly or at least attempted to offer an explanation, that might have been something. Instead, she neglected us, didn’t even check on us, or offer us a simple drink refill.
In summary, we ended up staying and eating. Unfortunately, the food was mediocre at best. Overall: Food: Lackluster; Service: Terrible; Ambiance: Generic Sports Bar (though there were plenty of TVs). Save your time and pick a better place. We certainly wish we had."
