"I ordered a BBQ Chicken pizza but received one that was missing the chicken. When we called to have it replaced, my wife was told that the staff didn’t believe her and suggested they could pick it up to verify the issue. After their inspection, they would decide whether to refund or remake the pizza. Essentially, their response to a mistake with a loyal customer was to question our honesty and delay fixing the issue. We didn’t want to wait another hour for them to retrieve the pizza, inspect it, and then decide what to do. We simply expressed our frustration about wanting the correct pizza, but were told they couldn’t resolve it and suggested we call back another day when the owners would be available. It seemed excessive for a problem that could have easily been solved by delivering a new pizza and picking up the wrong one. On a positive note, the food and service are usually fantastic; this was just an unfortunate and unusual experience."
