Shrimp Veracruz
Fiesta Grande Mexican Grill

Fiesta Grande Mexican Grill

816 Saxon Blvd, 32763, Orange City, US, United States

Casual • Mexican • Seafood • Fast Food


"I 'm writing this review because I 'm really unhappy with my last several experiences at this restaurant. I had previously been going to this establishment once a week for lunch. I always order the same thing... chicken quesedilla. It 's a lunch special. You can get grilled or shredded chicken. I always get the grilled.. After ordering this exact same thing for months and months, a server told me that the grilled chicken is not part of the lunch special, only the shredded is. I explained that I have been ordering this for months and she insisted that it was not part of the special. After getting another server involved, it was confirmed that the grilled chicken was in fact part of the lunch special, and they adjusted my check. The next time I went I unfortunately got the same server, who insisted that the grilled chicken was not part of the lunch special. Once again I got someone else involved, this time a manager who verified that the grilled chicken was in fact part of the lunch special, and my check was adjusted. On my next visit I got a different server, and had no problems whatsoever. But on my last visit I got the server who once again harassed me over it. This time she asked would you like grilled or shredded? I said grilled. She them told me that the grilled chicken was not part of the lunch special, as if mocking me by even asking which I wanted. This is after she has been previously told a few times by management that it was part of the special. I didn 't even fight it this time. I was just over it. I paid the extra $5 for the quesedilla, didn 't leave her a great tip and left. I 'll never go back. I don 't know if this server is clueless, or if she has something personally against me, but she alone has cost this restaurant my business. Terrible customer service and she obviously doesn 't care about the customers experience, or the restaurants business."