"On October 8, 2023, my wife and I decided to try brunch at EVO, attracted by their appealing online menu. We arrived around 10:20 AM to a pleasant atmosphere, and there were only about 10 tables occupied at that time, both inside and outside. The restaurant appeared to have plenty of staff on hand, including waiters, busboys, and food runners. We ordered water, tea, and a mimosa while we waited for our meals.
I chose the scrapple cristo, which was supposed to come with brunch fries, while my wife ordered the classic benedict with brunch potatoes. A food runner placed my plate on the table and handed a very hot plate to my wife, who nearly dropped it. My order indicated brunch fries, and hers indicated brunch potatoes—I expected them to be different. I wanted to check with our waitress to clarify if there was a mistake on the menu or in the kitchen.
As the waitress walked by, she glanced at our table and made a statement, not a question, saying everything looked correct, and she continued on to the next table. I managed to catch her attention at another table to request some hot sauce, planning to ask her about the brunch fries when she returned. However, she hurriedly dropped off the hot sauce without stopping to speak. I didn’t see why she was moving so quickly, as the restaurant didn't seem busy; it seemed like other staff were handling their tasks without the same urgency.
When my wife cut into her eggs benedict, it was clear that they had been under a heat lamp for too long, causing the poached egg to be fully cooked. Eventually, the waitress came back, but as she walked past our table, she asked if we needed boxes. I asked her to come over, and my wife requested new poached eggs, ideally with hollandaise sauce. They did not come with sauce, and a food runner dropped them off and rushed away before we could say anything.
We waited several minutes for the waitress to check on us again, but she never did. My wife became understandably frustrated and just wanted to get the check and leave. We walked to the host station to ask for our bill. I noticed the waitress hurrying from the dining room to the bar area. When she saw us talking with the hostesses, she approached us. I honestly told her she's the worst waitress we've ever had, and we just wanted the check to move on from this experience. She brought us the check just as the manager came over to check on us.
We paid our bill and received our receipt. The manager wanted to make amends, but by then we were ready to go. I mentioned that we wouldn’t be returning and that they should focus on their beer selection. In all honesty, I might consider going back, but certainly not for brunch, and not this year. The entire situation was minor and could have been easily resolved with a more attentive waitress. As an introvert, it’s not in my nature to flag someone down or shout across the room for assistance. According to our receipt, we placed our order at 10:47 AM and left at 11:36 AM—during that time, we saw our waitress for maybe a total of ten seconds."
