"First, we have frequented the old Nancy’s location in downtown Sarasota. For the most part we were mostly satisfied with our visits. So, we decided that we would give the Lakewood Ranch location a try.We arrived and this location is attempting to portray a “bar-b-que rustic” vibe. Nope, too confusing with no lighting thoughts, design ideas and confusing rustic with neglect. This is not working.But, ok lets overlook this and place our food order and judge the location by its quality of the eats! Ribs for my wife and me and a pulled pork sandwich for our guest. The food arrived in a timely fashion and by our very competent server. (I am sorry that I can’t remember his name) The food looked great on the plate and we were keen to dig in!!This is where the “wheels fall off”! The ribs were so tough and way to fatty! As Clara once said: “Where’s the meat?” I was at war trying to first chew off the bones! The next challenge was trying to separate the meat from the fat. More fat and less meat was discovered. Got through about half of them and I had to surrender! My wife got through about 5 bones and she too surrendered to the tough meat and fat!! My guest said his pulled pork sandwich was very good however.We shared our complaint with our server and he was looking at the fatty bones and wholeheartedly concurred with our complaint. He called for the manager.The manager arrived and was sympathetic and cooperative to this situation. He removed the 2 rib orders from our bill and we settled and headed out. Thank you for the “No Argument” position and dealing with this in such a fashion.On our way out, we notified and we were struck at the storage door open at the main entrance and just how dirty the entrance was and how dishevelled the area was. This explains why the rest of what we saw inside was “the way it was”!No paper in the men’s bathroom, torn artwork and the general state of the location makes it very clear at just how poorly managed this establishment is!! (It should be noted I am in the hospitality business for 23 years and operate an 18,000 square foot establishment).My final thoughts for consideration: NO, I/we will never return to this location. Too many negatives and not enough positives. Bad management, dirty and awful food. 2 of the 3 of us left hungry!"
