"by someone who ordered 3x a week plus here, they will never have my business again. we have also visited big louie’s personally, but this is next to the point. my friend and I waited about an hour for our food, which is completely reasonable on a busy Sunday. Once we opened our food, we saw that my friends had no suits for ceaser salat. it was literally salate with parm cheese top. my chicken parm sandwich, had no cheese and was a piece of brot between 2 slices. Of course, I think it's going without saying, unless you like to eat karton, it's not worth the $40 we paid. well, the good part, I had to go through a middle man named disc just to get my money back. the men from the disc said he can't refund anything without a restaurant permit. now, the manager sarah is on the phone, and continues to tell me that she discounts the salat and the disc of cheese, but I will still be $25 lol I will go to the bank tomorrow to handle this on my own, as I pictures of the pappe that they want to pay my girlfriend $40 (now $27) for. ****, 0 stars if I could. also a message to the big louis ': they should really find a manager who takes care of how their business treats its frequent customers. sarah, I hope they learn how to deal with customers. I understand that it sucks at and in the restaurant industry they get it all the time, but I felt like I was very respectful with them. if they do not learn how to deal with people, they will probably be in this position forever. good luck!"
