"I called the restaurant and asked not to send a replacement if it was going to take another hour, as I was already starving. The person on the phone suggested bringing the incorrect food back for an exchange and assured me it would be quick. However, the replacement food didn't arrive until 9 PM, which took another hour. When it finally did arrive, the delivery person was gone, there was no exchange, and to make matters worse, my order came without any rice.
I reached out to delivery.com for a refund, but they refused, claiming the restaurant said the order was correct. I explained the situation — that they didn't include the rice and that my food, ordered at 6:30, wasn't delivered until 9. After this experience, I doubt I'll be ordering from them again."
