"I finished placing my order at 7:01pm. Was told it'd be here 7:36pm. I have been sitting at my front window since 7:25pm to make sure I didn't miss the delivery. It is now 8:08pm as I am typing this sentence and still no delivery. This location has a really bad history of being lazy and not having orders ready at the time promised. I used to order from this location every 1 or 2 weeks for years up until about 5 years ago because of their service. Now they're lucky if I order 3x a year. I have personally stood in the restaurant watching employees mess around and argue and not even make food when my order was supposed to be ready then and they had numerous tickets hanging. Making me wait over 1.5hrs for carryout at one point. I managed a local pizza chain for 10 years. This is unacceptable. Whoever is managing this location needs retrained or a serious change in leadership needs considered. It is now 8:13pm and still no order. I am less than 3 mins away, less than 1 mile as the crow flies. And over $5 for a delivery fee is theft. When I managed general rule of thumb was the price of 1 gallon of gas was acceptable delivery fee. You are the #1 highest fee in the entire area, by far, not even close. Most places are around $3. That's also why, while I know it's not their fault or policy and having worked in the industry for years, I don't tip your drivers nearly as well as other companies. Paying $5 for delivery less than 1 mile away, on a simple order mind you, large pep and 6 breadsticks, and being told 35 mins and now at 1hr20mins, over double the promised time. It is now 8:20pm. UPDATE: Driver came up at 8:38pm. 1 hour 37 mins. Telling me I was told 1hr35min not 35mins. I have the screenshot showing 7:36 promised time. Refused and canceled order. They may as well shut down this location."
