"Well, where do I start! What an awful restaurant, the initial greeting was terrible, like they didn’t want to be there. Shown to a table and waited for a waiter. Took our drinks order however, when I asked for a bottle or red he didn’t ask which, just assumed the cheapest. We ordered mozzarella appetizer with the bread sticks (which admittedly was very nice) then the tour of Italy.. Before we had finished appetizers, our soup came out and was plonked on the table, we then waited quite some time before entrees which, where simply disgusting. The lasagne has clearly been refrigerated and warm in the microwave.. the pasta was just about edible and the other bit was like eating a brick.. The service here was, simply below satisfactory, our waiter was too busy spending all his time with the large group of extremely loud people next to us, then another large group came in and they got his attention before we paid the bill, The bill had a suggested 18% service charge added on, I was definitely not paying that!! This restaurant is in the heart of Times Square, it should be thriving with people and the service should be impeccable! Service lessons required for this restaurant! Even on the way out, not one thank you from the 5 members of staff we had passed. Will not be recommending this restaurant!"
