"I recently visited Poke Sushi Bowl, hoping to enjoy a delicious salmon bowl. Unfortunately, my experience was far from satisfactory, primarily due to a troubling interaction with the staff.
Upon my arrival, I placed my order and clearly requested that my salmon bowl be seared and fully cooked, as I do not eat raw fish. I usually opt for crab, but upon discovering they can cook and sear salmon, I decided to give it a try. Unfortunately, the employee handling my order seemed to misunderstand my request, serving the salmon completely uncooked. When I politely reminded her of my preference, she looked confused and unsure of how to proceed.
To resolve the issue, her supervisor stepped in to assist with my order. While I appreciated the effort, I was dismayed to see the initial worker and another colleague openly watching us, laughing and making fun of the situation. This unprofessional behavior was unacceptable, leaving me feeling uncomfortable and humiliated.
I took a moment to address their immature actions, expressing my disappointment and pointing out that their laughter was disrespectful and hurtful. However, it seemed they did not take my concerns seriously, and their lack of remorse was disheartening.
As for the food itself, the salmon bowl was decent, but the overall experience was badly affected by the staff’s unprofessionalism. The quality of the dish simply couldn't compensate for the negative atmosphere and the disrespect I encountered.
Regrettably, I must say that I will not be returning to Poke Sushi Bowl. A restaurant's atmosphere is just as vital as the quality of its food, and this visit fell short of basic expectations for good customer service.
In conclusion, while Poke Sushi Bowl may have potential in terms of its menu, I cannot recommend it to others due to the disrespectful and unprofessional behavior displayed by some staff members. I hope management takes appropriate steps to address these issues, as maintaining a positive and welcoming environment for customers is essential for any establishment."
