Substitute Fries
Windward Passage

Windward Passage

4739 Reed Rd, Columbus, OH 43220, United States

Soup • Fish • Seafood • American


"ZERO STARS!!! I am absolutely DISGUSTED at the service we experienced today and will NEVER be returning to this establishment. The manager on duty was the most disrespectful woman I have ever encountered and should be fired immediately. We came in for a birthday celebration for my grandma and had 8 people plus one baby (8months). Since they only sit 8 at a table, we were told that since the baby would be sitting with us, that we couldn’t all sit together. They separated our party and forced the two teenagers to sit by themselves in a booth where they couldn’t even talk to the rest of our party.We politely requested that we all sit together, and even moved the high chair so that the baby wouldn’t be taking an extra seat (he sat in his mothers lap). The manager insisted that we could absolutely not sit all together because there were “9 heart beats,” even though the baby was not taking up any additional room. She continued to argue with us and was incredible rude for the remainder of our time spent there. Her reasoning for refusing to accommodate us was because she couldn’t make exceptions or other people would take advantage of that. I completely understand having specific procedures and expectations for guests, but to count a BABY as a paying patron/fully functioning guest is ridiculous- especially when we made arrangements to ensure that the baby wouldn’t be taking up additional room.When we asked for a supervisor/owner or contact information to relay our experience, she refused to give us this information.We left before even being served since we weren’t even able to sit together. I am disgusted at how we were treated this evening and will never be returning. It is my hope that the manager (larger elderly woman, since she refused to give us her name as well) is terminated immediately since we will be relaying our awful experience to everyone we know. As a server, I have NEVER been treated so awfully by a person that should be trained in customer service. Based on the other reviews, people agree that the service is awful."