"Terrible customer service. We’ve been getting takeout at King Wah for 3+ years and have had the normal hiccups, missing food from orders, longer service, inconsistent food, it happens. I got a large Pho as takeout late in the afternoon to have for dinner in the evening. When I made my Pho for dinner the broth looked smaller than normal. Then, when I added it to the rest of the ingredients in a bowl it barely covered half of the noodles and beef. Pretty disappointing but I have some beef broth I added to it. I called to let them know what happened and see what they could do to resolve the issue. Their only solutions were for me to either come back and get more broth, or if I want a refund, I also have to come back with the food. The food I had already placed in a bowl to eat. I continued to push for another solution and the manager, Velta, told me she would call me back the same night. I never received a called. What a terrible response from management. At the very least, she could have offered some sort of credit for my next visit but they were not willing to do anything to make it right except inconvenience me for their mess up. I’ve spent a good amount of money here, won’t be back now. When a company can’t provide good customer service, they don’t deserve my money and business. Update: I called the restaurant after not hearing from them as promised from Velta, the manager. I spoke with Chin who was able to provide a credit to my account. It would have been helpful if the first manager I spoke with, Velta, would have listened to me as the customer. Chin let me know that a large pho should have 32 oz of broth, as typical for what I’ve previously received. However, I received 16oz as indicated on their cup which was communicated to both managers. I appreciate Chin, who provided better customer service and listened to my frustrations."
