"I placed my online order an hour before it was supposed to be ready. However, both myself and several other customers waited in line for 20 minutes before anyone from the staff acknowledged us. The employees appeared overwhelmed during the lunch rush, trying to manage both dine-in guests and takeout orders. This restaurant really needs to improve its order fulfillment process and provide additional training for the staff. It's essential for them to greet waiting customers, even just to say, "We'll be with you shortly." The establishment might also want to reconsider accepting online orders for now, as the staff struggles to juggle the demands of customers picking up orders and those waiting to order in person."
