"Then, a man with a child asked Dylan for the bathroom key, and he coldly responded that they didn’t have one. I got up from my table to confront Dylan, questioning why he mentioned the key was unavailable when another worker had just handed it out. Dylan’s response was that it was for staff only, which was clearly not the case since it was given to a regular customer.
People like Dylan really should not be in customer service roles, as he seems to lack the necessary qualities to effectively assist and care for patrons."
