"I visited this restaurant last Friday, and my family really enjoyed the food, so it wasn't my first time there. The food is good, but the wait times can be quite long. I don’t mind waiting for hot, delicious food, but I do have an issue with the male staff member who took my order at the window. I ordered several items, including a loaded baked potato that my nephews love.
On the digital menu, the loaded potato was clearly listed at $13. After I paid, I noticed that my receipt charged me $14 for the potato. I brought this to the attention of the staff member at the register. He insisted that the potato cost $13.99. I explained three times that the menu showed $13.00, not $13.99 and definitely not $14. He eventually went to check the digital menu for himself. I was right; it clearly stated $13.00.
Instead of apologizing for the mistake, he changed the price on the menu right in front of me. I politely asked him, while appreciating the correction, what he would do about my receipt since I was charged incorrectly. He looked at me and said, "Well, it's not my fault that someone put the wrong price on the menu." I acknowledged that, but reminded him that I still wasn't charged the correct price. Then he asked, "So, ma'am, are you refusing to pay for your food?" I was baffled because I had already paid for it.
I asked him, “What do you mean by refusing to pay? I’ve already paid! I’m just wondering if I’ll get an apology, a dollar back, or maybe a can of soda as compensation?” He returned to the counter and ignored me for the next 23 minutes while I waited for my food. I want to emphasize that a dollar doesn’t faze me, but being rude and dismissive does.
This interaction was incredibly unprofessional, and it’s enough for me to decide that I won’t be returning. In the end, I didn’t really care about the extra dollar I was incorrectly charged; it was how I was treated by this young male staff member that bothered me. He may not have thought it was a big deal, but it was! I’m sure he wouldn’t appreciate being treated that way either.
I guess he may be used to customers complaining loudly to get their point across, but that's not how I handle things. I refuse to let anyone take me to that level. While my absence may not hurt the business dramatically, if he continues to treat customers like I was treated, it will certainly have an impact. I can find good food, excellent customer service, and fair pricing anywhere along Halsted Street any day of the week."
