"I 'm a big fan of Firehouse Subs. Especially that Engineer sub sandwich! This location has always had friendly workers when I 've been there. Sometimes there have been some long waits, but you can only make these hot subs so fast and they get really busy. My only really complaint is pretty minor, and may be a franchise wide issue? But I 've always tried to earn points with purchases and tracked them in their app on my phone. It used to be, any time I went into a Firehouse Subs, the PIN pad would ask for my phone number automatically to earn points. Now, it seems like it never does (at least at the Alton location) and I always have to remember to tell the cashier I want to earn points, and they have to key in my number manually."
