"I had a disappointing experience at Ruby's while traveling for work. After reading positive reviews, I was excited to try the food. However, my visit was a waste of time. Despite arriving at 6:30pm and getting seated with a menu and water, my order was never taken after waiting for over 25 minutes. Others who came in after me were served while I sat there. I eventually left due to the lack of service. The reason for this poor experience remains unclear, but it was definitely upsetting and disappointing."
