"Update, 2/21/24: My customer experience has since changed, and I now enjoy the pleasures and comforts at Empresso Coffeehouse including upgrading my original star rating from 4 to 5 stars. They deserve it, thanks.My original review: November 18, 2018: Is it me, what's the deal?I’m thankful for Empresso Coffeehouse here on Janet Leigh Plaza in Downtown Stockton, but I have a bone to pick.I once went to bartender school and if there is one thing that I was taught to remember, is that if the bartender/barista is busy, make sure that you (bartender or counter service person) make eye contact with your patron and slap a napkin down on the bar/coffee counter to acknowledge them, which means I’ll be right with you. This makes the patron (Customer) welcome,and shows that you value their business.It also puts into practice good customer service skills/manners.So, each time I’ve sat at the counter here (2 times so far) there has been a strong lack of a warm greeting or acknowledgment.Last Wednesday November 14thmorning my friend and I stopped in for coffee, breakfast, and danishes to go with us out of town. We sat at the counter and waited expecting someone (an employee) to welcome us and ask us our order. Well no, I had to get up and stand at the counter 1 ft. to my left and ask if I needed to order at the register. Whaaat! I didn’t feel too welcome and it made me feel awkward.So that’s my bone to pick."
