"Your outburst not only disrupted my family’s dining experience, but it also drew the attention of several other tables of patrons who witnessed your temper tantrum. Is this the standard of training you set for a new hire on her first day? You should feel ashamed. Such treatment of any customer, especially an elderly person, is unacceptable and reflects poorly on your management and training practices.
This incident has left a lasting negative impression on me, and I am deeply disappointed by the lack of basic decency shown. I urge potential customers to reconsider before dining here, as there are many other establishments that prioritize respect and customer service. This sort of behavior should never be tolerated, and Umberto’s must address this issue immediately. Until significant changes are made, I will not return and cannot recommend this place to anyone.
(Response): Perhaps your anger clouded your judgment, preventing you from recalling the events accurately. You did raise your voice quite loudly, and your face turned red in anger, which was very concerning to my family and me and made us extremely uncomfortable. Denying your wrongdoing does not resolve the situation."
