"Violetta quickly learned my usual vegan orders and began suggesting different sandwiches for me to try, which I really appreciated. The online menu has always been available, but I was thrilled to see the wall menu updated recently, adding many more vegan options.
Another major improvement has been the turnaround time for orders. I used to dread making the trip to Ike's because it often took at least 30 minutes to an hour from my nearby office to receive my sandwich. Now, since Violetta started, my sandwich is ready much faster. I now consider a trip to Ike's a quick 10-minute break from my busy workday. She always keeps you informed about the wait time when you order and has consistently surprised me by stating only seven minutes, and even five recently.
Overall, there has been a significant enhancement in customer experience over the past year. The staff is doing an excellent job catering to customers. In the past, it felt like you were doing them a favor by visiting, which was a real turn-off. Now, it's a much more enjoyable experience."
