"I always have a great experience with the food and customer service at this location, but unfortunately, the manager was unhelpful when I raised a concern about my overcooked boneless chicken wings, which had a burnt flavor. He remarked, “if it’s burnt, it would be black,” which made me think he doesn’t cook often! It was clear to me that the grease needed changing. When I asked him how he would address the issue, he simply said he would do nothing. I love American Deli, but after this experience, I won't be returning! I spent $40 and could only eat the fries from four meals!"
