"I went through the drive-thru around 3 PM on a Friday. The girl taking my order messed it up initially; she repeated back 'Loaded Cheesy Bacon Fries' instead of my request for a small cheeseburger without ketchup and a small fry, plus the strawberry-cream fried pie. After correcting her, she forgot to include the fried pie when she repeated my order again, so I had to point that out too. I was patient and polite throughout.
When I got to the window, my bag was already there, and I paid without checking it, as I was traveling and typically don’t inspect fast food orders right away. I started with the fries, which were fine but far from outstanding. Then I searched for the cheeseburger in the bag. It felt a bit stiff, and when I tapped the wrapper, it sounded hollow. Upon unwrapping it and taking a bite, I found the bottom bun to be hard and dried out, while the burger and cheese were cold. The fried pie was acceptable, but given my experience, I wouldn’t say it's worth returning for. It's rare for Jack's to get an order right, but unfortunately, the overall quality just isn’t good enough."