Phone: +18635334674,+18775851085
Address: 109 E Van Fleet Dr, 33830, Bartow, US, United States
City: Bartow
Menu Dishes: 35
Reviews: 2181
"Firstly, I must say that the friendly service at this restaurant should not be acceptable! If I could, I would give them zero stars. The employee working the drive-thru had no customer service skills at all. He was very rude and lazy, dismissing my requests for no pickles on my sandwich multiple times. Despite me clearly stating my preference, I received my order only to find that it was incorrect and had pickles on it, despite not supposed to have any. When I returned to the restaurant to speak to a manager, the employee laughed and made jokes about my complaint. After waiting for 25 minutes, the manager finally came out and apologized for the mistake, but did not seem very concerned. The employee who delivered my food continued to be disrespectful, making a sarcastic comment as he handed me my replacement order. In conclusion, the employee should be let go and trained on how to treat paying customers properly. While the manager did rectify the situation by replacing the food, I would not recommend this restaurant to anyone due to the poor attitude of the employees and their disregard for customer requests. It is important for a restaurant to take customer preferences seriously, especially when it comes to potential food allergies that could result in a trip to the hospital."
All prices are estimates on menu.