Phone: +12524360010
Address: 200 Trade St, Henderson, NC, 27536, United States
City: Henderson
Menu Dishes: 25
Reviews: 7069
"I usually have excellent service when I visit, but tonight (Monday) I was extremely disappointed with the service at the drive-thru. The customer service we experienced was below the standards we expect from Chick-fil-A. I sincerely hope the owners take action to train their employees, particularly in communication skills and how to effectively handle issues. We ordered noodle soup around 7:50 PM, but after waiting for over 10-15 minutes, we were informed at the window that it was unavailable. This is incredibly frustrating for any customer. When we inquired about a refund, there was no acknowledgment of our lost time; instead, we were offered replacement sandwiches, which came at an additional cost. Unfortunately, they still got our order wrong! To make matters worse, the person who took our order neglected to include the fries I requested due to the long wait, even after it had been confirmed. If there had been genuine effort to resolve these issues, it wouldn't have been such a problem. Tonight, they did not deliver the level of customer service or quality that we expect. Chick-fil-A in Henderson needs to retrain their staff to ensure they provide the quality service customers deserve."
All prices are estimates on menu.
Henderson, near Las Vegas, offers a blend of urban and scenic desert charm. Typical eats include Southwestern and Mexican-influenced dishes, with taco joints and barbecue spots being local favorites.