Chuy's - Menu

2271 Gunbarrel Rd Chattanooga, TN 37421-2610, Traverse City, United States

🛍 Casual, Tex-mex, Mexican, Chicken

4.3 💬 8828 Reviews
Chuy's

Phone: (+1)4237103007

Address: 2271 Gunbarrel Rd Chattanooga, TN 37421-2610, Traverse City, United States

City: Traverse City

Menu Dishes: 35

Reviews: 8828

Website: https://www.chuys.com

"Worst restaurant experience EVER! My wife and I went to Chuy’s for lunch today with 3 of our grandchildren. My wife and I just had an appetizer, so we ordered two take out orders to have for dinner. When we got home, 25 minutes away, we discovered that both of the meals were missing enchiladas as well as missing the beans and rice on both of the orders. We had also ordered a 16 oz queso and they only gave us an 8 oz. We called and spoke with Jonathan, who said he was one of the managers. He offered to reimburse our meal, but then said he couldn’t even find our ticket number in the system. We really wanted the dinner we ordered so we drove all the way back there (34 miles round trip) to get it. When we got there, Jonathan brought out a bag with the food and said “here’s your food” in a very nonchalant, rude manner as if I were a bother to him. I asked him to open the bag to ensure the order was correct this time and he acted like that was a nuisance also. To top it off, he never even offered an apology, just said, “here’s 2 tickets for a queso next time you come in”. I noticed that the queso in the bag was still not the 16 oz that we ordered. Jonathan rudely said, “well, that’s what was on your original order”. I said that it wasn’t what we ordered and wasn’t enough and asked for more and he became more rude. I said “do I need to give you one of these free queso tickets back so we can have what we ordered?” He said yes, grabbed the ticket and walked off. He brought more queso back and stuck it in the bag. I told him I felt this was bad customer service and that after driving 34 miles round trip to get our correct order that I would think he would do something more than that. He said she wouldn’t. I told him I would be giving them a very bad review and he just said, “ I hope you enjoy your food”. Again, no apology at all. Any halfway decent business that gives this bad of a customer experience would offer the food for free or at a good discount (especially after us just spending $130 there only an hour earlier), but not Chuy’s…not even an apology from the “manager” Jonathan. The whole experience there was pretty bad. Dylan was our server for our meal with our grandchildren and he was awful. First, he was supposed to bring extra chips and salsa because there were five of us. He got our drink orders. He came back without extra chips and salsa and without one of the drinks. My granddaughter had to ask three times for extra cheese for her taco salad before he finally got it for her. We had to ask for extra silverware because there wasn’t enough. We won’t be back. There are many excellent Mexican restaurants in Chattanooga such as Abuelos, Salsaritas, Taco Mamacita, El Jinette, El Meson, etc. etc. etc. …even Taco Bell would have been a better experience!"

Full menu - 35 options

All prices are estimates on menu.

Dessert

Enchiladas

Burritos

Soups

Chuy's Specials

Jumbo Burritos

Main Courses

The Most Ordered

Egg Dishes

Kids Meal

Kids' Menu

Rolls Mini Ø 26Cm

House Specialties

Salad

Burger

Hearty Breakfasts

Beef Specialties

Fajitas

Botanas (Appetizers)

Salads

A La Carte

Chicken Dishes

Enchiladas - Recommended House Favorites

Entrées

Kids

Side Orders

Family Meal Kits

Cornelius Cornelius

We love Chuy's! The food is always 10/10 delicious! The vibe is like 50's and Tex-Mex combined but works somehow. If you go, ask for Anna; she is the best!Food: 5/5

Address

Show Map

Reviews

Caterina
Caterina

Emma, our server, was fantastic. She could trade wise cracks and jokes with my husband without skipping a beat. She kept our drinks full and asked us how we liked our meal or if we needed anything without being a bother. The food was good and the portions were tremendous.


Shyanne
Shyanne

First time dining here and really like it. we had a late lunch after attending graduation for our daughter at UT Chattanooga. No line and got right in. Service was great. Our server was friendly and efficient. The food was good. Would definitely come back next time we are in Chattanooga.Food: 5/5


Kamille
Kamille

This is our first time here and the salsa was good the rice was good but the chimichanga was over fried kind of hard and I asked them to put the rice and beans inside nope they couldn't do that and no cheese on top I don't know what this runny cheese thing is about out here what happened to regular cheese View menu


Maraisa
Maraisa

Salsa had bubbles in it so I was afraid to eat it. Enchiladas had about a tablespoon of cheese in it. Cheese had no flavor and the tortilla was chewy. Much smaller portions than we are used to getting at Mexican restaurants. However the creamy jalapeño sauce was delicious. The waitress was super sweet too.


Barney
Barney

I just had Chuy’s cater a meal for our ministry. We ordered 50-Elvis Memorial Dinners. They delivered the food on time. Went through the order and all the sides with us. The food was absolutely amazing everyone loved it. I would definitely recommend them to anyone the price was reasonable, the service was phenomenal, all around a great meal.


Josianne
Josianne

Me and my boyfriends first time being here and we enjoyed it, great service the greeter was very sweet and welcoming great hospitality i wish we couldve got her name but she was amazing too. Our server (Katie) 10/10 she sweet and on it. Our drinks were never empty, our food didn't take longer then 20mins. The food was amazing great flavor I would highly recommend this place View menu


Rashawn
Rashawn

After becoming an introvert due to covid, I am trying to go out more and eat inside. The hostess sat me in the middle of a crowded room and I asked the waiter if I could move to a booth away from people after I explained the situation. He had no issue with it even though it wasn't in his section. He made sure he went out of his way to be my waiter. He let me take my time ordering, helped me decide which is the best meal to eat, never rushed me at all and checked on me throughout my meal even though it wasn't his section! I can not remember his name but he made the whole experience 100% better! He saw I was getting a little anxious and started chatting with me which calmed me down! All I can...


Bryce
Bryce

Food was amazing and tasted great. However, the menu layout is confusing, particularly the children 's section. The kids meal area says the meal includes a free drink and dessert and then lists two desserts right next to the kids meals. When I ordered my daughters meal, I said that I 'd like the churros for her dessert. The waitress didn 't tell me until we paid that the free dessert was a push pop. I had assumed, since the desserts were in the same box as the kids meals, that maybe she 'd just get a smaller portion of it or something, but we instead got charged full price and didn 't even get her push pop. Maybe I should 've thought to ask, but I 'm pretty upset the menu is like that. I 'm...


Rhea
Rhea

Worst restaurant experience EVER! My wife and I went to Chuy’s for lunch today with 3 of our grandchildren. My wife and I just had an appetizer, so we ordered two take out orders to have for dinner. When we got home, 25 minutes away, we discovered that both of the meals were missing enchiladas as well as missing the beans and rice on both of the orders. We had also ordered a 16 oz queso and they only gave us an 8 oz. We called and spoke with Jonathan, who said he was one of the managers. He offered to reimburse our meal, but then said he couldn’t even find our ticket number in the system. We really wanted the dinner we ordered so we drove all the way back there (34 miles round trip) to get i... View menu

Categories

  • Casual Our Casual menu offers delicious comfort food for effortless dining. From juicy burgers and scrumptious sandwiches to fresh salads and hearty mains, our diverse selection provides a delightful experience for any casual outing.
  • Tex-mex Savory, bold flavors combining traditional Mexican ingredients with a Texan twist. Enjoy spicy enchiladas, zesty tacos, and hearty burritos, all topped with melted cheese and fresh salsa. View menu
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Chicken Succulent and savory, our chicken dishes are crafted with tender meat, flavorful seasonings, and diverse culinary inspirations. Enjoy a delectable variety that's sure to satisfy every palate.

Amenities

  • Cocktails
  • Television
  • menu
  • Outdoor Seating
  • menu
  • Accepts Credit Cards

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