Phone: +13146261777
Address: 5244 S Lindbergh Blvd, Sappington I-63126-3519, United States
City: Sappington
Menu Dishes: 20
Reviews: 10869
Website: https://fitzsrootbeer.com
"I have never been to any restaurant that had a more rude hostess. My son chooses Fitz's as his birthday restaurant every year. We enjoy going there. This year however we were definitely disappointed and almost walked out to go somewhere else. Had this not been a birthday treat for my son we would not have stayed. We walked in and were not greeted. The person at the hostess stand literally looked at us without saying a word. I told her how many in our party. She grabbed menus and started walking. Again not saying follow me or anything. She threw the menus down in a heap and walked away. Your hostess is so important. They set the mood for the entire dining experience. Eating out has become so expensive that you need to be choosy where you spend your money. I will guarantee you are losing money by continuing to employ someone who is sabotaging your restaurant. Even if people stay, they are immediately in a bad mood. You are doing a disservice to all of your wait staff who have to go above and beyond to overcome the inital seating situation. Thankfully our server was amazing. Management needs to do better. Do more training. Pay more attention. Come around and check on guests. You are in the service business and the service of your hostess was incredibly poor. I'm not sure we will be back. There are too many options for good food and good atmosphere."
All prices are estimates on menu.