Phone: +18596230253
Address: 1007 Center Drive, Richmond, 40475, United States Of America
City: Richmond
Menu Dishes: 35
Reviews: 566
Website: https://www.leesfamousrecipe.com/locations/kentucky/richmond
"We have always had a great experience at Lee's in Mt Sterling, so we decided to give the Richmond location a try. This was a mistake. We ordered a 16 piece strip family meal online and attempted to pick it up at the drive thru, only to be told we had to come inside for online orders. Once inside, we waited 5 minutes before being acknowledged, even though there was no one else ahead of us. After finally being helped, we waited an additional 10 minutes for our food. During our wait, we witnessed another customer who had ordered in store receive the wrong order, but the staff made it right by giving them what they had actually ordered. When we got home, we realized they had given us bone-in chicken instead of tenders. Frustrated, we returned to the restaurant and were able to exchange the chicken for the correct order, despite being initially told they couldn't take it back. The biscuits were overcooked, and they were also out of bonsai sauce. Every employee, with the exception of the drive-thru worker, seemed unhappy. We will not be coming back to this location."
All prices are estimates on menu.