Phone: +16156721122
Address: 301 Richard Wilks Rd, White House, 37188, United States Of America
City: White House
Menu Dishes: 2
Reviews: 3611
"I actually believed these positive reviews, so I decided to try this place. What a mistake. The sign on the door stated they closed at 10, so did the website. I arrived at 9:15 for dinner, the guy at the door looked at me when I walked in and immediately looked at his watch and sighed, then reluctantly sat me at a booth. If you want to close up and go home at 10, maybe post something that states you will quit accepting paying customers for dinner at 9 pm so you can close up shop at 10 and go home? The service was terrible. We tried to be nice and we did respect the fact they were close to closing time. We ordered quickly because we knew they were all trying to rush us out. We should have left right then, but we were still hopeful about the food and reviews. The stuffed jalapeños were awful and tasted like they came out of a frozen box. Their “burrito” was an enchilada, not an actual burrito. It was drenched in a nasty soup like substance and had nothing in it, or with it. They forgot the sides. The taco we ordered, was ordered with cheese and avocado, they neglected to put those on. We asked for to go containers right away because they were continually being adamant about getting us out of there. The fajitas came without the sides and tortillas as well. I had to ask THREE times for tortillas to go with my fajitas. Then brought me 3 small ones with hard edges that tasted like they sat for hours before hand. We asked for two desserts to go, (we asked for cake, all they had to do was put it in a to go container, not bake it for us). They denied us dessert because they wanted to get out of there at 10. At this point, WE were trying to get out of there and escape this horrific experience. I’m not going to fail to mention the place was dirty, so was our booth and I saw bugs crawling on the floor and one on our table which I had to flick off. YUCK. I understand sometimes bugs can get in from outside, but come on, take care of that, don’t leave them in your establishment to run all over the place. The entire staff was rude, the food was terrible, and their so called customer service is some of the worst I’ve ever encountered. I was hoping this place was going to be great, but I’ll never return to this establishment again after the complete disrespect for paying customers wanting to support our local businesses. I’m going to post this review and tell everyone I know about the awful service, food and complete disrespect for paying customers at this location. If you don’t want to serve customers after a certain time, your best bet would be to let us know your kitchen closes at 9 and you’re open until 10 for customers who are finishing up their dinner, not that your KITCHEN closes at 10 and will reluctantly and disrespectfully serve your paying customers after 9 pm so you can close and go home at 10. I’ve worked and managed restaurants, what you’ve done isn’t sound business practice at all. Customer service is a dying art. It’s not hard to learn and put to use. It’s sad and very disappointing that this situation even happens at all and has become the “norm” in a lot of places these days. Don’t be in a service business if you’re not going to take care of the ones who wanted to support you and help you succeed in your business endeavor."
All prices are estimates on menu.