Phone: +12315820049
Address: 117 Water St, Boyne City, Michigan, USA, 49712, United States
City: Boyne City
Menu Dishes: 19
Reviews: 11170
Website: http://www.redmesagrill.com
"We have been to Red Mesa before and it was fine. Our experience yesterday was not. We went with another couple and they were obviously busy. There was an older woman as the hostess that told us it would be 40 minutes but it could be much quicker so we gave her our cell number. We went a couple doors away to get a drink while we waited as there was not space in Red Mesa. I got a text before we ordered our drinks saying follow a link and the link said there was one person ahead of us and the wait was 5 minutes. We went back the the hostess and said it was still a 40 minute wait. I told her we got a text and the app said 5 minutes. She said I was wrong and it was 40 minutes. I showed her the app on my phone and she said it was wrong and I needed to sit down. I politely said it is there app, I didn't make it up. She was very rude at that point and never apologizing for the fact that there app was incorrect. We would not have come back if it had been 40 minutes. I told her to take us off the list we will be leaving and she said that would be good. She was extremely rude and never apologized for the discrepancy with the application and reality. I was professionally courteous throughout the entire conversation but she was not. We went down the street to Cafe Sante and had excellent service and a great meal. They are both owned by the same company, they must have done a better job training their staff for customer service."
All prices are estimates on menu.