Red Robin Gourmet Burgers And Brews

7620 Katy Fwy Ste 465 465TX 77024, 77055, Houston, United States

🛍 Full, Casual, Burgers, American

4 💬 3644 Reviews
Red Robin Gourmet Burgers And Brews

Phone: +17134769096,+12812517033

Address: 7620 Katy Fwy Ste 465 465TX 77024, 77055, Houston, United States

City: Houston

Menu Dishes: 16

Reviews: 3644

Website: http://www.redrobin.com/

"Moments later, the manager, Dahlia, approached me. I explained that I was unaware of the policy and wished to keep my water bottle in my pocket, as I felt it unnecessary to dispose of it when I could easily keep it stored. I pointed out that I was not going through an airport security check and did not want to create the impression that exceptions were being made for me in front of other customers. Dahlia insisted that she would have to hold my water at the host stand, or I would need to leave it in my car. I expressed my concerns about sanitation and COVID-19, stating that I did not want anyone handling my bottle. I proposed two scenarios for her consideration: 1) If a parent entered with a bottle of Pedialyte for a young child, would they be asked to throw it away or allowed to keep it? She responded that children would be exempt. I asked if this exemption was documented to prevent arbitrary decisions that could lead to discrimination. Dahlia replied she could probably find that information. 2) I questioned why it would be a problem if I had kept the bottle in my pocket before entering the restaurant, arguing that it would have been a non-issue unless discovered later during my meal. When I pointed this out, she inquired whether I had initially kept it in my pocket. I explained that I hadn’t because I didn’t think it would be an issue but preferred that option over leaving. However, she insisted that keeping it in my pocket was not an option. Feeling frustrated, I informed her that I would never dine at Red Robin again and requested a number to express my dissatisfaction with her customer service. She provided a generic customer service number without offering a name, which I found insufficient. I asked for the general manager's name and number, and she returned with a business card for the kitchen manager. I was incredibly upset! After spending so much money over the last 25 years, Red Robin has always been one of my top three dining spots. Dahlia made a terrible decision by allowing a $1 water bottle to potentially cost the restaurant and its investors thousands in future revenue. A manager’s role is to promote growth and ensure a positive experience for both the customer and the business, and Dahlia failed in this regard. I’m sharing this review because I believe that by ignoring issues, we only empower them, and I hope it helps others avoid a similar experience. By the way, I ended up going to Chick-fil-A and happily spent $17 on my meal there. If I could give Red Robin zero stars, I would."

Full menu - 16 options

All prices are estimates on menu.

Burger

Entrées

Starters

Salads

Pizza

Sides

Wings And Sides

Vegetarian Dish

Fresh-Tossed Salads

Red Robin's Finest Gourmet Burgers

LaTonya LaTonya

Excellent service and I told the manager about the waiter who was great. Steak fries are good.

Address

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Reviews

hollis
hollis

The atmosphere is delightful, and the servers are very friendly. I absolutely love the bottomless fries!


User
User

Food was delicious but my favorite is the strawberry lemonade with unlimited refills. It's so refreshing especially in the Texas heat.


J
J

Karina always gives us the best service. She is generous and awesome! The burgers are great! We love their swirly mozzarella sticks! The main reason I will continue to come to this Red Robin is because of Karina's positive attitude! View menu


User
User

Our server, John, at the Marq-e location was friendly and stayed on top of everything. The food was hot and delicious and came out pretty quickly for a busy dinnertime meal. I've eaten here many times and can say this is the typical experience at this restaurant.


User
User

This place was amazing! The garlic fries were undoubtedly the best I’ve ever had. Our waitress was fantastic and had a great sense of humor. There were plenty of options on the menu, and we didn't have to wait for a table, even on a Sunday afternoon. They offered vegetarian choices, including Impossible and veggie burgers, though I wish they had a black bean patty as well.


User
User

Low passenger transport right after the big lunch 11-1:00. There were at 1:15. The food was great. These groundless pommes were an absolute starter for the selection of this restaurant. Recommend the sweet potatoes. You're getting salted right now. Our server was a professional today. She was definitely a great representation of what hospitality and great service should always be. She was also super accessible and had great recommendations for the meal. View menu


Sean
Sean

Absolutely incredible!!! From the moment we entered until we left, we were greeted with friendly conversations and smiles, feeling like we were among friends. We are truly grateful to the staff, and the food was perfection. As for the dessert? It was breathtaking. The establishment was immaculate, making us feel completely at home. Thank you for treating us so wonderfully! If you have the opportunity to visit, don’t think twice. They are simply AMAZING!!


Frances
Frances

I ordered from curbside and after a brief wait, I got great service from the server, CECIA. She was friendly, courteous, and very polite...especially considering the fact that she had to make several trips to take my order, return for payment, then return again to bring my order. She kept a smile on her face and a good attitude, which I appreciated. I custom ordered 2 of their fish sandwiches, sweet potato fries, and added their fried parmesan Brussels sprouts after getting a recommendation from Cecia. The fish sandwiches were absolutely perfect! The fish was fresh, fried well, and delicious. The sweet potato fries were good, and the Brussels sprouts were very good, although I would have lik...


User
User

Moments later, the manager, Dahlia, approached me. I explained that I was unaware of the policy and wished to keep my water bottle in my pocket, as I felt it unnecessary to dispose of it when I could easily keep it stored. I pointed out that I was not going through an airport security check and did not want to create the impression that exceptions were being made for me in front of other customers. Dahlia insisted that she would have to hold my water at the host stand, or I would need to leave it in my car. I expressed my concerns about sanitation and COVID-19, stating that I did not want anyone handling my bottle. I proposed two scenarios for her consideration: 1) If a parent entered wi... View menu

Houston

Houston

Houston, USA, is a vibrant city known for its diverse culture and cuisine, featuring Tex-Mex, barbecue, and seafood. The city's culinary scene reflects its rich blend of Southern and international influences.

Categories

  • Full Savor a delightful array of authentic flavors with our carefully curated menu. Indulge in a variety of dishes, crafted to perfection, offering something for every palate.
  • Casual Our Casual menu offers delicious comfort food for effortless dining. From juicy burgers and scrumptious sandwiches to fresh salads and hearty mains, our diverse selection provides a delightful experience for any casual outing. View menu
  • Burgers Juicy, flavorful burgers crafted with premium ingredients, from classic beef to unique vegetarian options, all served with fresh toppings and a choice of hand-cut fries or a crisp salad.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.

Amenities

  • Television
  • Vegan Options
  • menu
  • Outdoor Seating
  • menu
  • Vegetarian Friendly

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