Phone: +15097475579
Address: 9105 W, US-2, 99224, Spokane, US, United States
City: Spokane
Menu Dishes: 35
Reviews: 11824
Website: http://www.rustymooserestaurant.com
"My family has been going to this restaurant even before it became the Rusty Moose. One of our sons worked for RM during his high school years. So, we, our extended family, and friends have always used the restaurant as our gathering place. My husband and I frequent the awesome lounge. So yes, we have been long-time promoters of the Rusty Moose. That all changed last night at 7:30 with a haggard, stringy-haired receptionist who bustled around as if she were so important and busy until it came to our party. Her attitude, facial expression and urgency of bustling all changed after informing me that our 2 month old nursing baby would be counted as a paying customer (to 'push ' our party number to 8 so she could inform us that we could only pay with one check and that a 20% gratuity would be added to our bill, and assured me that even if we sat at two tables as two separate parties, she was still going to charge us as a party of 8! I questioned the rationality of counting a non-customer infant as a customer and charging two separate- paying groups as one party of 8, to which she curtly replied it 's or policy. I went outside to our party that was just arriving to tell them the news. After much deliberation and discussion re: this ridiculous 'policy ' we decided we would stay and deal with it since it was now 8:30 and we had a 3 year old, a seven year old and the infant as part of our group. All three were becoming antsy. We entered the facility to be 'greeted ' by Cruella, and she said it would be a minute for her to set up a table. So we watched as she sauntered to the back and proceeded to bring 8 glasses of water for 7 able- to -drink- people and walked back and forth from the table to the kitchen doing who knows what? She came to the reception area twice with a scowl and acted like she was doing something important on the register then disappeared to the back. After 15 minutes of standing in the foyer with 3 restless and hungry kids, my son asked her what the hold-up was and she replied I 'm organizing the server. My son asked if there was only one server on and she said no with some added information which I blocked out being fed up at that point. My daughter-in-law, who had been walking around the foyer with her nursing baby. asked if we could just go sit at the table while she did the final preparations and the receptionist rep[lied no at which point I didn 't listen to her explanation seeing that it was 8:45 pm, there were less than a handful of customers, a number of un-busy employees milling about and absolutely no logical reason why we could not be seated. My son said Let 's go. When she saw us leaving she hurried up to us and said Your table is ready! we said no, thanks and left. Aside from the lounge, which my husband and I thoroughly enjoy, we would firmly recommend not going to the Rusty Moose with a larger party (especially if you have a baby that will be included in the count. In addition, if your 'greeter person ' fits the description of the one we encountered, we advise you turn around and leave before engaging. This one pathetic experience has not only forever altered our opinion of the RM as a gathering place, but has cost the restaurant the income of not only a party of 7 but all the extended family and friends who will discontinue their patronage there as a result of this incident. Kid-friendliness: None. Patron friendliness: none."
All prices are estimates on menu.
Spokane boasts a vibrant food scene with farm-to-table dishes, craft breweries, and local wines. Typical eats include huckleberry treats, fresh fish, and hearty Pacific Northwest cuisine.