Phone: +19094221236
Address: 12081 Mount Vernon Ave, 92313, Grand Terrace, United States
City: Grand Terrace
Menu Dishes: 19
Reviews: 127
"I am writing to express my frustration with my recent visits to your restaurant. This marks the third time I've gone there only to find that several menu items, particularly the meatballs, are unavailable. It’s particularly disappointing given that you open at 8:30 AM. I arrived shortly after 9 AM, only to find the doors locked. After waiting, I called the store but received no answer. Eventually, someone arrived to unlock the door, and to my dismay, there were still no meatballs available, even though you had been open for over half an hour. It’s incredibly frustrating to waste a part of my lunch break just to discover that key items are not prepared. Having worked in fast food for many years, I know that all menu items should be ready when the store opens, and if they aren’t, there should be a sign explaining their absence. This situation has occurred multiple times, which is unacceptable, especially since the manager had previously emailed me about this issue, promising to address it with the staff. It’s very unfortunate, and I’m seriously considering not returning—especially after today’s experience. Additionally, having the store locked during business hours is quite unreasonable. Thank you for your attention to this matter."
All prices are estimates on menu.