Phone: +14794518451,+14796218330
Address: 281 Townsend Way Pea Ridge, AR 72751, Grand Rapids, United States
City: Grand Rapids
Menu Dishes: 19
Reviews: 2642
Website: http://www.subway.com
"I’ve been a regular at the Subway in Pea Ridge for a long time, and it used to be a great experience when Billie Gean worked there. However, my recent visits have been disappointing with poor service, incorrect orders, and attitude from staff members who seem very young. Tonight, I ordered my usual three subs, but all were made wrong. The toppings were unevenly distributed, there was way too much sauce, and the sandwiches weren’t cut properly. When I asked Erica to fix them, she refused, saying they were fine and I could fix them at home. She also charged me for extra cheese on all three sandwiches when only one had extra cheese. She carelessly stuffed the sandwiches in a bag, tearing it and crushing my flatbread chicken sandwich. When I mentioned her poor customer service, she threatened to throw me out. When I said I wanted to speak with the manager, she boasted that the manager was her grandmother, as if that was supposed to intimidate me. While I was paying, she flicked the napkins at me across the counter like I was a friend to joke with—I’m not. Having worked in food service myself, I’ve never had a customer leave so upset. This experience was a total waste of money, and I’m too upset to eat now."
All prices are estimates on menu.