Phone: +13092467827
Address: 1405 5th Street, Lacon, 61540, United States Of America
City: Lacon
Menu Dishes: 29
Reviews: 2
Website: https://restaurants.subway.com/united-states/il/lacon/1405-5th-st
"I ordered two subs, three cookies, and some chips. Unfortunately, all three cookies were undercooked. When I called to address the issue, they informed me that they could replace the cookies but that this is how corporate instructs them to cook them. They offered to swap out the cookies, but I questioned why I would want replacements if they might also be raw. Having worked at a Subway before, I know they shouldn't look like raw cookie dough—they were flatter than a pancake! Additionally, they had the cookies I originally wanted, but apparently, there was a mix-up with the order, and I received the wrong ones. My two-year-old is quite picky and wouldn’t touch the substitutes we received. I should also mention that I’ve had cookies from this location before, and they’ve never looked like they did today. I’m just really disappointed with this experience."
All prices are estimates on menu.