Phone: +16613238047
Address: Union Avenue, Bakersfield, 93305, United States Of America
City: Bakersfield
Menu Dishes: 35
Reviews: 63
Website: https://www.tacobell.com
"My wife went through the drive-thru the other day and we had ordered food, for myself, and our children and when she came home she had found that the green sauce and nacho cheese that came with the nacho fries was spilled all over our food, essentially ruining it. My wife and I have both worked in the food industry, customer service, and retail almost all our lives so we reached out and called to see what could be done.Our call was answered instantly and we were helped by a helpful taco bell employee (I didn't get a chance to catch their name). We explained the situation, and they immediately let their manager know. We then spoke to the manager, Billie. Billie, was tremendously helpful and did everything in her power to make things right for us. Billie let us know that we could come and they would remake the order for us and credit us for the inconvenience.The next day we went over and picked up the food and service we received was spectacular, the staff was friendly, helpful, and worked to make sure that we were taken care and that things were right. We would like to give a big shout out to Billie and the rest of the team at Taco Bell for being great at customer service and taking care of as customers. We appreciate what you guys did for us and it won't be forgotten."
All prices are estimates on menu.