Phone: +12024504462
Address: 1817 Vernon St NW, Washington, United States Of America, 20009
City: Washington
Menu Dishes: 21
Reviews: 332
Website: http://www.cakeroombakery.com/ab...
"Quite possibly the WORST experience I 've had ordering a custom cake. I knew ahead of time that the cake that I wanted would be hard to order online or over the phone, so I went into the storefront 10 days before my event and asked about the cake. I bought four cupcakes to taste test flavors and went on my merry way. Then, I came back 5 days before my birthday party and asked again about ordering a custom cake. I was told by the cashier that I could get what I wanted. My sister and I bought more cupcakes to taste test, went upstairs and made our final decision. We ordered the cake, paid in full in advance and said we 'd pick it up the day of the party. I just knew I was in good hands because the cashier had a similar cake for her birthday not too long ago and even took photos of my inspiration pics to send in the group chat. Easy peasy, right? WRONG.The pick-up day rolls around and my mom and sister arrive an hour after our pick up time (we were told coming after the scheduled time is fine, just not earlier . To our shock and dismay, they don 't have my cake. They never made it. The order somehow got lost or looked over. The order for a very specific custom cake that the cashier who took the order had sent inspiration pics to the group chat for...had been overlooked and therefore, not made. When trying to problem solve, I called the store from my car as I was driving back from Baltimore. I was often put on hold without warning, told to stop yelling (despite not yelling, cursing, being belligerent, etc. , and ultimately hung up on. During the phone conversation I was told that if I wanted the heart shape cake I had already paid for, I would have to get it in a flavor that I didn 't want. Or I could have an already baked round cake in the flavor that I DID want but I wouldn 't get a full refund for the cake I already ordered and paid for in full, in advance. When I questioned why I wouldn 't receive a full refund, I was told by the manager that they would have to charge me for decorating this replacement cake. After going back and forth with the manager with him being patronizing and standoffish with his myriad I understand, miss despite him not making any attempt to understand and him constantly talking over me and erratically placing me on hold with no warnings, I received a full refund and a basic lackluster cake. I also did not appreciate the way he spoke to my family who was in the store. He kept telling them that they were yelling and being mean, which is the farthest thing from the truth. This man was flustered because three well-spoken Black women questioned the mistakes of the bakery and rightfully demanded a suitable solution. I had been to the Cakeroom prior, ordering slices and whole cakes for other occasions, so it was a no brainer to give this bakery my business when it was confirmed that they could in fact make the cake that I wanted. However, after this most recent experience...they 've left a sour taste in my mouth. It would 've been okay if he had just given me a refund from the start or expressed any genuine remorse for the mistaken. Instead, we were met with micro-aggressions and written off because the store was currently too busy to handle our issue . Customer service really matters; you can 't make a mistake with a service that you 've already been paid to provide and then be defensive and ornery instead of offering immediate solutions. I had to settle for my birthday cake. For reference, I 've included an inspiration pic and the cake I ultimately left with."
Full menu - 21 options
All prices are estimates on menu.
Tea Time Cakes
Dessert
Cheesecake
Creamy, rich cheesecake with a buttery graham cracker crust and a smooth, sweet topping.
Desserts
Chocolate Cake
Rich and moist chocolate cake layered with creamy chocolate frosting for the ultimate indulgence.
Mixed Dishes
Cakes (By The Slice)
User
beautiful venue and incredibly friendly staff. as we had to postpone our 2 times, we have a great feeling of communion with our salesmen.
Address
Reviews
User
breathe them absolutely and breathtaking scene! they would always be back. not much parking space and wished there was a staircase accessible to get up.
User
lower line: painted device, but timeless views I don't have much to add that has not already been said, top of the town is all about the views of dc and.
User
Great for the price! Cheesecake slices are only $5. They sometimes have a bit of a stele taste, but overall delicious. The Oreo cheesecake has no strong oreo flavor, but the Lotus Biscoff cheesecake and triple chocolate cheese cakes taste as they should. View menu
User
Recently, a friend gifted me twelve assorted cupcakes for my birthday. They were absolutely delicious. The cupcakes had a soft bread texture and fluffy icing. Although I can't remember all the flavors I tried, I know I had lavender, double chocolate, and Oreo, and they were all delicious. I am now interested in trying the cheesecakes and coconut cake from this bakery.
User
I ordered a cake here for a birthday of my sisters and the experience of staff and the cake presentation was very nice, but the cake bread itself is VERY dry and only the butter cream saved the cake. The next time I have to order from here, I will make a recommendation for them to leave the cake at least moist. We followed directions and left the cake out and NOT cooled, but it was still very dry.
User
I placed an order for my Husband's promotion only to be disappointed and just saddened to have had to receive such cake! I placed the order by phone and sent pictures only to get something that was not was was requested! The cake also came with a black smear and terribly execution of frosting! They have the worst communication and lack big time in customer service! I should have ordered my cake at Costco it would have been 100% better than this! View menu
User
Ordering a custom cake from The Cake Room was, without question, the best cake ordering experience I ever had. My friend stood in front of a birthday girl, so we wanted a Madonna theme (because he's a super fan). The guy at the switch explained that they are able to print a picture to the top of the cake, and so we decided to do a photo of one of their early album references. He then patiently talked about the options of the cake itself, and we decided on chocolate cake with buttermilk frosting and cut strawberries in frosting. It tasted delicious (the people at the party talked about it for days) and how u can see from the photo, it turned out perfectly! I should also mention that if I emai...
User
I love this place, but unfortunately they are completely on the hill and I can no longer recommend it. I ordered cakes since they opened when I live down the street and it is very comfortable. I am mad at myself that this year I ordered a cake for my daughters for the birthday after the last year of the Fiasko, not having the cake available after the order and paying for it a week earlier. When I arrived to get the cake, I was told that they forgot to do it. What? They finally delivered it to the restaurant, but it was so late that most guests had left. After spending $100 on a cake, I had to type the Uber type now. I was desperate this year because I was too much, so I decided to order agai...
User
Quite possibly the WORST experience I 've had ordering a custom cake. I knew ahead of time that the cake that I wanted would be hard to order online or over the phone, so I went into the storefront 10 days before my event and asked about the cake. I bought four cupcakes to taste test flavors and went on my merry way. Then, I came back 5 days before my birthday party and asked again about ordering a custom cake. I was told by the cashier that I could get what I wanted. My sister and I bought more cupcakes to taste test, went upstairs and made our final decision. We ordered the cake, paid in full in advance and said we 'd pick it up the day of the party. I just knew I was in good hands because... View menu
Washington
Washington, D.C., is the U.S. capital with iconic landmarks like the White House and Capitol. Typical eats include half-smokes, a sausage delicacy, and diverse international cuisines.
Categories
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Cakes A delightful selection of cakes featuring rich, moist layers and crafted with the finest ingredients. Satisfy your sweet tooth with our variety of decadent flavors and beautifully decorated creations.
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Casual Our Casual menu offers delicious comfort food for effortless dining. From juicy burgers and scrumptious sandwiches to fresh salads and hearty mains, our diverse selection provides a delightful experience for any casual outing. View menu
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Bakery Delight in freshly baked goods offering a variety of breads, pastries, and sweet treats, each crafted with care and premium ingredients to satisfy any craving and complement any meal or coffee break.
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Desserts Delight in our selection of indulgent desserts, from luscious chocolate creations to delicate fruit-infused treats, each crafted to end your meal on a sweet note and leave your taste buds craving for more.
Amenities
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Wifi
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Street Parking
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Accepts Credit Cards
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Wheelchair Accessible
