"Several weeks ago, I stopped into Panera. There was a sign on the door that said, Minors must be accompanied by an adult. As I ordered my food on the kiosk, the manager approached a group of individuals waiting for food which they 'd paid ahead for and were taking out. She asked them to leave, as she believed they were under 18. They politely explained that they had paid for food and would leave when they received it, and from my perspective, they were doing nothing wrong they were waiting quietly at a table and chatting. One of them actually offered to present her ID to prove that she was, in fact, an adult. The manager did not care about this fact and began insisting that the sign meant they must be accompanied by a parent, not an adult. They got their food and left.One of the employees behind the counter then suggested that the manager may have been out of line. A short discussion was had, which I witnessed, where the manager said to the employee verbatim: I don 't care, this is my store and I make the rules. None of this the interaction, the attitude, the way she spoke to her employees sat right with me. I got home and had a discussion on the phone with the manager, during which she made it clear that just like her employees ' opinions, mine also were not valued. Nevermind the fact that there were three high school girls at a table by the door chatting loudly who were allowed to remain at the restaurant despite these strict rules. I brought this up and was again dismissed. I actually called to speak with a district manager, but they never returned my call, so I won 't be back to Panera at all. I 've since driven by on my way to Ulta, and the sign has been changed to say Parent instead of Adult, so the manager has done the bare minimum to skirt the issue. I felt it was discriminatory that she chose to enforce an arbitrary rule on one group of people and not another. I gave two stars because despite the quality of management, the food tasted good and did not poison me. I 'm a fair person."
