"A Disappointing Experience: While delivering for a third-party service, I came across Mazatlan Aloha. I spoke with the manager about the challenges these services bring. He mentioned they had received a bad review due to technical issues with the app. I reassured him that I was a returning customer of three years, having brought my mother from Texas, new friends, and now my partner.
That evening, my partner, whom I had dressed up for a special dinner, joined me as usual. Everything went smoothly until we ordered dessert, which we don’t normally do, and found a hair on her spoon. We both informed the server, who returned about five minutes later with the bill but no apology. She said she would get the manager immediately—yet nothing happened.
When the manager arrived, I asked if he was aware of the hair incident. He said yes, and that’s why the charge for dessert was removed. I then asked why he hadn’t addressed it sooner. He replied he was busy the whole time and added he might adjust the price. I explained that I was there to support the local business, but it was very disappointing to see such a decline in customer service. He then proceeded to calculate the full amount for the rest of the meal anyway.
The food and overall experience were just average at best. We will not be returning."
