"I’ve been a loyal customer since before COVID and the restaurant's remodel, and I was shocked by her rudeness. I've now decided to take my business elsewhere. Our bill was nearly $100, and we always tip generously, which is now money lost for their drivers. All this drama over a missing item feels unnecessary.
I plan to share this experience with my friends and family, as well as on social media, to explain why we will no longer support this local business. Moreover, I won't be ordering for any of the medical facilities I manage either, which means they’ve lost the business of 21 clinics where I regularly ordered lunches. Those orders totaled much more than just my family’s dinner.
I hope that in the future they will treat their customers with respect, though I’m not optimistic about that. It's worth mentioning that whenever I ordered for my company, they always brought the food inside, so I’m left wondering why this time was different."
