24 Oz. Iced Tea
The Jalapeno Tree

The Jalapeno Tree

West Southwest Loop 323, Tyler, 75701, United States Of America

Drinks • Mexican • Burgers • Serves Happy-hour Food


"I hardly ever write bad reviews but today was upsetting! I didn 't even go to the restaurant at a busy time of the day I was in a section all by myself. My waiter was ok. She forgot a few things initially but I truly understand how easy it is to overlook napkins water etc. I was in a bit of a rush so while eating I placed a to go order. When the bill came out I had been charged $4 for some sauce I didn 't even ask for. She misunderstood what I asked for. I also was charged for an adult burger when I actually asked for a kids meal with a burger. When I brought it to her attention she said I 'm so sorry I didn 't know you said a kids burger. (Which the adult/regular burger was about $7 more than the kids burger) She then said just don 't tip me . I said I would rather have it rang up as a kids meal which is what I requested. She again was apologetic and said since it was her fault I could just keep the adult burger I had and she would get her manager to adjust the bill. Then the manger came requesting the food in my to go bag that the waitress told me to keep. (Who are you really going to give it to? It basically was going to get thrown away) That was fine I guess but by this time I had about 7min. left to pick up a child, which meant I couldn 't wait for them to re make a kids meal. So I gave the food back and left with no to go order at all and I was also charged $4 for sauce I didn 't even ask for or want! Ugh!"