"I ride past Basil Rice every day and finally decided to stop in. I'm really glad I did; it's a hidden gem! I've been there three times this week and plan to return soon. The food is delightful and tastes incredibly fresh. I tried the chicken teriyaki with white rice and their version of orange chicken (as shown in the picture). My son wasn't a fan of the orange chicken since it wasn't the crispy variety he was used to. I called to express my concern, leaving a detailed message, but didn't receive a response. When I returned the next day with the plate, I learned that this is just how they prepare it. This experience made me take off a star, as I hoped for a different resolution. There wasn't an offer for an exchange or an apology regarding the orange chicken. I simply requested to discard that plate and paid for my chicken teriyaki to go (also pictured below). While waiting, I noticed a couple of dishes being served to other diners. I inquired and learned they were shrimp pineapple fried rice and garlic chicken with fried rice. Also, when you request double meat, you really get double meat! On my first visit, the entire container was filled with meat, while the rice was in a separate small takeout box. That definitely won me over! Plus, their website is user-friendly."
