"As I was loading the bags into my car, a waitress rushed outside to let me know that a part of my order was missing and that they would bring it out shortly. After a brief wait, she delivered the missing items as promised. However, when I got home and unpacked the food, we realized that we were still missing a soup. No big deal, we thought—we could always try it another time instead of having it as a main dish.
About 20 minutes later, I received a call from Rouen Thai, informing us that they had indeed forgotten to include the soup and that they would credit us for it during our next visit. I appreciate the integrity shown by Rouen Thai. The food was delicious enough to earn them a five-star rating—recognizing their mistake has certainly made us loyal customers!"
