"I had a disappointing experience with my order. They forgot to add the toppings to my pizza, and the app notified me that my food was ready for pickup a full 40 minutes before it actually was. When I arrived, the staff told me it would take another 10 minutes. However, when I came back after waiting that time, they claimed it still "wasn't ready." In reality, my order had been sitting in the back the entire time instead of being kept in the hot case. I ended up waiting over 20 minutes at the restaurant for food that was already prepared. On a positive note, the food itself is quite good."